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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexa Ortiz

August 27, 2025

5  out of  5
rating by Alexa Ortiz
"The best insurance agent I've ever had! Thank you!"
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claribeth felix

August 27, 2025

5  out of  5
rating by claribeth felix
"I’ve been with State Farm for over 10 years and I can honestly say that working with Charles Carrasco has been an absolute blessing. From day one, he has gone above and beyond to make sure my family and I are well taken care of. Charles, is always professional, responsive, and genuinely cares about making sure I understand my coverage and feel confident with my policies. Whether it’s answering a quick question, helping with a claim, or adding additional vehicles he always finds the best options to fit my needs, he has consistently provided top-notch service. After more than a decade, I can wholeheartedly recommend Charles and the entire State Farm team to anyone looking for excellent service and peace of mind."
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Bardo Meza

August 21, 2025

5  out of  5
rating by Bardo Meza
"Shout out to Patricia Vidal for providing Estallar customer service, she went above and beyond and made sure I understood the policy from head to toes. Car insurance is not just a legal requirement in most places — it’s a critical part of responsible vehicle ownership. It provides financial protection against accidents, theft, weather damage, and liability for injury or property damage. While the core value of car insurance is undeniable, the customer experience I received from Patricia Vidal has been 10 out of 10. I will continue to be a State Farm insurance loyal customer thanks to her."
We responded:
"Mr. Meza, Thank you so much for your wonderful review! We're thrilled to hear that Patricia Vidal provided you with exceptional service and took the time to ensure you fully understood your policy. At Ed Franco Insurance Inc, we strive to make the insurance experience clear and supportive, and it's great to know Patricia went above and beyond to deliver that. We truly appreciate your loyalty to State Farm and look forward to continuing to serve you for all your insurance needs! Big Thanks!! Ed Franco, President"
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carmen buelna

August 20, 2025

5  out of  5
rating by carmen buelna
"Excellent customer service"
We responded:
"Ms. Buelna, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks.!! Ed Franco, President"
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Guillermo Rodriguez

August 20, 2025

5  out of  5
rating by Guillermo Rodriguez
"Patricia Vidal ,mi agente altamente recomendada ,gracias"
We responded:
"Mr. Rodriguez, Gracias!!! Patricia and I thank you for taking the time in your schedule to write a 5 Star review others can see as they choose their next Agent and office to take care of what is most important to them. Everyday, we try to make a difference in all our client's lives. Ed Franco, President"
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Angel Silva

August 18, 2025

5  out of  5
rating by Angel Silva
"I have had the pleasure of working with Patricia Vidal for the past 15 years. Throughout this time, she has demonstrated professionalism, expertise, and a genuine commitment to finding the best coverage for my needs. She has taken the time to clearly explain my options and address all of my questions without rushing the process."
We responded:
"Mr. Silva, Thank you so much for your kind words and for sharing your experience working with Patricia Vidal. We’re thrilled to hear that her professionalism, expertise, and dedication have made such a positive impact over the past 15 years. Patricia takes great pride in ensuring her clients fully understand their options and feel confident in their decisions. Your feedback is truly appreciated and will be shared with her. Thank you again for your continued trust! Ed Franco, President "
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Alan Amador

August 8, 2025

5  out of  5
rating by Alan Amador
"Shout out to Patricia Vidal for helping me with my insurance. She’s super profesional and polite I really recommend her go and get you insurance with her."
We responded:
"Hi Mr. Amador, Thank you so much for your kind words and recommendation! We're thrilled to hear that Patricia Vidal provided you with professional and polite service. We'll be sure to pass along your shout out to her. If you ever need assistance in the future, we're here to help! Big Thanks, Ed Franco, President"
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VMA COMPANY

August 6, 2025

5  out of  5
rating by VMA COMPANY
"Shoutout to Patricia Vidal , she was super helpful ! She gave me the best Insurance Rate and life insurance , she was very patient, friendly, professional and super quick. Thank you Patricia, you're awesome !!"
We responded:
"HI VMA Company, Thank you so much for the wonderful shoutout! Patricia Vidal truly sounds amazing—patient, friendly, professional, and efficient. It’s great to hear she was able to help you find the best insurance rate and life insurance. We’ll be sure to pass along your kind words to Patricia. She’s awesome indeed! If you need any more assistance, feel free to reach out. Have a great day!!! Ed Franco, President"
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Sheick Xavier

August 5, 2025

5  out of  5
rating by Sheick Xavier
"He tenido el pacer de trabajar con patricia vidal como mi agente de seguros por los ultimos 10 anos, no he podido estar mas satisfecho con la experiencia desde el comienzo, patricia a sido profecional paciente y tiene conocimiento de su trabajo pero lo que mas sobresale es su dedicacion genuina y me hace sentir seguro de las desiciones que tengo que tomar. Realmente recomiendo a patricia vidal, es alguien en quien se puede confiar y ella realmente va mas alla por sus clientes..."
We responded:
"HI Sheick Xavier, English: Thank you so much for sharing your wonderful experience with Patricia. It’s inspiring for others to hear about her professionalism, patience, and genuine dedication over the past 10 years. We know and understand that having an agent you can truly trust makes all the difference. We’re glad Patricia has been such a reliable and supportive partner for you. Your recommendation means a lot to her and our office. Thank you. Ed Franco, President. Spanish: ¡Muchas gracias por compartir tu maravillosa experiencia con Patricia Vidal! Es inspirador para otros escuchar sobre su profesionalismo, paciencia y dedicación genuina durante estos 10 años. Sabemos y entendemos que tener un agente en quien realmente puedas confiar marca toda la diferencia. Nos alegra que Patricia haya sido una compañera tan confiable y apoyadora para ti. Tu recomendación significa mucho para ella y para nuestra oficina. Gracias. Ed Franco, Presidente. "
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Michael Hernandez

August 4, 2025

5  out of  5
rating by Michael Hernandez
"I just bought a new to me car with a trade-in at the dealership. Shortly after I reached out to State Farm to remove the insurance on the car I traded in and start coverage for my new one. I was helped by Jazmine B and she was wonderful. She had an answer to all my questions and did everything behind the scenes after I provided her with just a few pieces of information. No more than an hour later she had sent me an email with my new insurance cards."
We responded:
"Hi Mr. Hernandez, We appreciate your review! We are delighted to know you had a great experience with our State Farm office and in particular Jazmine. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Ed Franco, President"
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chris

July 9, 2025

5  out of  5
rating by chris
"I have been insured with them for over 10 years. Always very helpful. Adding vehicles, updating coverage, answering basic questions anything you can think of. They always respond promptly."
We responded:
"Chris, Thank you so much for your kind words and for being a loyal customer for over 10 years. I apologize for the delay in responding to you this time. We truly appreciate your patience and are glad to hear that our team has been consistently helpful with your insurance needs. If there’s anything else we can assist you with, please don’t hesitate to reach out. Ed Franco, President "
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Loom and Loops Tv

July 1, 2025

5  out of  5
rating by Loom and Loops Tv
"Quiero hacer este review para agradecer a Jasmin por su ayuda es muy profecional y conocedora de su trabajo sibpudiera darle mas estrellas se las daria recomendada al 100% muy paciente le aclara sus dudas exelente trabajo."
We responded:
"Loom and Loops Tv ¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que tuvo una experiencia tan positiva con Jazmine. Ella realmente está comprometida a brindar un excelente servicio y a asegurarse de que todos nuestros clientes se sientan apoyados e informados. Su recomendación significa mucho para nosotros. ¡Gracias por confiar en nuestro equipo! Ed Franco, Presidente Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Jazmine. She is truly dedicated to providing excellent service and making sure all our clients feel supported and informed. Your recommendation means a lot to us. Thank you for trusting our team! Ed Franco, President"
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Trish B

April 30, 2025

5  out of  5
rating by Trish B
"My go to person is Jamzmine. She is fast at responding to any questions or assistance need for your policy. She is amazing to have on my insurance side. 😍"
We responded:
"Hi Ms. West, sorry about the delay in responding as I was on vacation. Thank you so much for your kind words! We're thrilled to hear that Jazmine has been such a dependable and responsive resource for your insurance needs. She truly strives to provide exceptional service, and it's wonderful to know her efforts are making such a positive impact. I 'll be sure to share your feedback with her—it will mean the world to her! 😊 Thank you for choosing us, and please don’t hesitate to reach out if you need any further assistance! Ed Franco, President"
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Cesar Ochoa

March 4, 2025

5  out of  5
rating by Cesar Ochoa
"Excelent service, good prices, nothing bad to say about them"
We responded:
"Mr. Ochoa, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and found our prices satisfactory. We look forward to serving you again in the future! Ed Franco, President. "
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Denise Magallanes

February 7, 2025

5  out of  5
rating by Denise Magallanes
"They're always available to answer questions and explain policy in detail."
We responded:
"Hi Ms. Magallanes, Thank you so much for your 5-star review! We're thrilled to hear that you've had a positive experience with our team. It's our priority to be available to answer your questions and explain our policies in detail. Your satisfaction is very important to us, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out! Ed Franco, President"
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JNBHommati

November 26, 2024

5  out of  5
rating by JNBHommati
"Excellent service gave me all the information I needed"
We responded:
"JNBHommati, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Ed Franco, President"
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Rene Echegaray

November 16, 2024

5  out of  5
rating by Rene Echegaray
"Service from Patricia Vidal is above and beyond. I would give 6 stars if I could. Will stay with them 4 ever."
We responded:
"Mr. Echegaray, , Thank you so much for your wonderful feedback! We're thrilled to hear that Patricia Vidal provided you with exceptional service. We strive to go above and beyond for our customers, and it's great to know that Patricia exemplifies this commitment. Your support and loyalty mean the world to us. We look forward to continuing to serve you! Ed Franco, President"
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Irlanda De la o

October 23, 2024

5  out of  5
rating by Irlanda De la o
"I had a great experience while signing up, Jazmine was really friendly and helpful, any doubts or questions I had were answered. And the process was super fast and easy, I couldn’t recommend enough."
We responded:
"Hi Irlanda, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience signing up. It's wonderful to know that Jazmine was able to assist you effectively and make the process smooth and quick. Your recommendation means a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Welcome aboard! Ed Franco, President"
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Lupita Palos

October 21, 2024

5  out of  5
rating by Lupita Palos
"Friendly staff!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our friendly staff. We look forward to serving you again soon! Ed Franco, President"
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Kent Douglas

September 26, 2024

5  out of  5
rating by Kent Douglas
"The folks at Ed Franco are awesome, especially Lucy Orci. I called with a question about my policy, and Lucy did some research and found a way to reduce my premiums without reducing coverage. She also made some great suggestions about increasing my policy in certain areas that didn’t add much to my premiums. I highly recommend Ed Franco State Farm."
We responded:
"Hi Mr. Douglas, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our team, especially with Lucy Orci. It's fantastic that she could help you reduce your premiums while maintaining your coverage, and provide valuable suggestions to enhance your policy. Your recommendation means a lot to us, and we are grateful for your trust in Ed Franco State Farm. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again! Ed Franco, President 619 434 3911 Ext. 0"
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Ramon Valdovinos

August 30, 2024

5  out of  5
rating by Ramon Valdovinos
"Really good"
We responded:
"Mr. Valdovinos, We appreciate the simplicity of your 5 Star review and how it lets others know about us. Thank you. Ed Franco, President "
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Jose M

August 3, 2024

5  out of  5
rating by Jose M
"Awesome people to work with. They attend to all your needs with patience and understanding. Thank you Franco and staff"
We responded:
"Hi Jose M. Sorry about the delay in thanking you for a 5 Star review. As time goes on, please let us know how we can help you protect what is most important and to strategize on your specific plan. Our job is to educate all our clients on their financial and insurance needs. Our client's job is to determine which issues are most important today. It's a long-term plan and it is always changing. We appreciate your business. Ed Franco, President "
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Imam Ali Lovers

July 9, 2024

5  out of  5
rating by Imam Ali Lovers
"Jasmine, she’s a greatest person!! She so friendly and nice.. Thank you so much for helping me 😊"
We responded:
"HI Imam Ali Lovers, We appreciate your 5-star review on Jazmine!! We are here to help protect what is most important to you as your journey continues. Have a great day!! Ed Franco, President"
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Crisel Moreno

June 17, 2024

5  out of  5
rating by Crisel Moreno
"“I’m happy about changing to State Farm’s insurance. The customer service received from Patricia is great. I highly recommend them.”"
We responded:
"Hi Mr. Moreno, thank you for taking the time to complete a review on Patty and our office: State Farm Insurance. We appreciate your business!! We are just a phone call or walk in away should you need any help. Have a great day!! Ed Franco, President"
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Lataha Garrett

June 4, 2024

5  out of  5
rating by Lataha Garrett
"Called for a quote amd I ended up getting some good insurence for my caliber. Thank u Jaz. 💓"
We responded:
"HI Ms. Garrett, Thank you for taking the time and provide a 5 Star review on Jazmine. We truly appreciate it. Welcome to team Franco! We are here to help as time goes on and things come up. Ed Franco, President. "